Shipping & Returns

Shipping Information:

1. Shipping Destinations: We currently offer shipping within Spain and Europe. Please refer to the checkout page for the most up-to-date list of countries we ship to.

2. Processing Time: Orders are typically processed within 3-4 business days after payment confirmation. During peak seasons or holidays, processing times may be slightly extended.

3. Shipping Methods: We partner with trusted carriers to provide reliable shipping services. You can choose from standard or expedited shipping options at checkout. Please note that shipping times may vary depending on your location and chosen shipping method.

4. Shipping Fees: Shipping fees are calculated based on your location and the selected shipping method. The exact shipping cost will be displayed at checkout before you finalize your purchase.

5. Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

In-Store Pickup Option:

1. Local Pickup: If you're located in the vicinity of our store, you have the option to select in-store pickup during checkout. This convenient option allows you to collect your order directly from our store's location.

2. Order Preparation: Once your order is processed and ready for pickup, you will receive an email notification. Please wait for this notification before coming to the store.

3. Pickup Procedure: When you arrive at our store, please provide your order number and a valid form of identification to our staff. They will assist you in locating and retrieving your order.

Returns and Exchanges:

1. Return Eligibility: Your satisfaction is our priority. If you wish to initiate a return or exchange within 15 days of receiving your items, please follow our guidelines. Please note that certain products, such as personalized or intimate items, may not be eligible for return.

2. Packaging Condition: To ensure a smooth return process, it's important to maintain the original condition of the packaging. If you open or manipulate the packaging in a way that affects its integrity, the product may not be accepted for return.

3. Return Process: a. Contact our customer support team via email or using our contact form to begin the return or exchange process. Kindly provide your order number and a brief explanation for the return. b. Our team will guide you through the process, including providing a return shipping label if applicable. c. Please package the items securely in their original packaging along with all relevant accessories and documentation. d. For returns, ship the package using the provided return label or a reputable shipping service of your choice. To ensure a safe return, we recommend utilizing a trackable shipping method.

4. Refunds and Exchanges: Upon receiving and inspecting the returned items, we will proceed with the refund or exchange process. Refunds will be issued to the original payment method used during checkout. Exchanges are subject to product availability.

5. Return Shipping Costs: If the return is due to an error or defect on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping expenses.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please feel free to reach out to our customer support team via email, using our contact form or by phone. We're here to assist you and ensure you have a fantastic shopping experience with Kite & Wing.